Support
Waretto is built by a small team at Samarkand Industries OÜ. Every support message reaches a real person. Expected response times below.
Get in touch
- General questions, feedback, bug reports — hello@samarkandindustries.com
- Data protection, GDPR requests — privacy@waretto.com
- Security disclosure — security@samarkandindustries.com
- Legal, licensing, press — legal@samarkandindustries.com
- Whistleblowing — whistleblowing@samarkandindustries.com
Response times
| Channel | Target reply |
|---|---|
| General & bug reports | 2 business days |
| Super Waretto subscribers | 1 business day |
| Security disclosure | 48 hours acknowledgement |
| Data-subject requests (GDPR) | 30 days (as required by Art. 12) |
| Whistleblowing | 5 business days acknowledgement |
Common questions
How do I reset my password?
On the sign-in screen (web or mobile), tap Forgot password. We send a reset link to your registered email. The link is valid for 60 minutes. Check spam if it doesn't arrive within 5 minutes; if it still hasn't after 15, contact us.
How do I import an existing portfolio from Revolut, eToro, or IBKR?
In Waretto, open Portfolio → Import from broker. Two paths:
- CSV — export from your broker (Trading 212, IBKR Activity Statement, Coinbase Transactions all supported) and upload the file. Positions are parsed and shown for confirmation before insert.
- Screenshot — take a picture of your broker's portfolio screen and upload it. We parse it with AI (Claude Opus 5 Vision, routed through Anthropic's EU inference endpoint) and show the parsed positions for you to confirm. Images are deleted within 24 hours by default.
How do I cancel my Super Waretto subscription?
Depends on where you subscribed:
- iOS App Store — Settings app → tap your name → Subscriptions → Waretto Super Waretto → Cancel Subscription. Access continues until the end of the current billing period.
- Web (waretto.com via Stripe) — sign in on the web, open the billing portal from your account status bar, and cancel there. Access continues until the end of the current billing period.
Your data is preserved for 12 months after cancellation in case you come back. Full-account deletion below.
How do I delete my account entirely?
Email privacy@waretto.com from your registered email address with the subject line Delete my account. Under GDPR Art. 17 we complete deletion within 30 days and confirm by email. Positions, watchlists, strategies, alerts, snapshots, and any uploaded broker screenshots are removed immediately; anonymised billing records are retained for the 7-year period required by Estonian accounting law.
How do I export all my data?
Under GDPR Art. 20 (data portability) you can request a machine- readable export of everything we hold about you. Email privacy@waretto.com with the subject Data export request. We deliver a JSON archive within 30 days.
My alerts aren't firing on mobile when the app is closed.
Local price-alert checks currently run only while the Waretto app is open. Reliable background notifications require server-side alert evaluation, which is on the near-term roadmap. In the meantime, pinning the app or enabling background app refresh helps.
The AI portfolio optimiser gave a rebalance suggestion. Should I follow it?
Waretto is not a broker and does not provide investment advice. The Sentinel Alpha optimiser and every other Super Waretto output is informational only. Consult a licensed adviser before making any investment decision.
Something else is wrong.
Email hello@samarkandindustries.com with:
- What you were trying to do
- What happened instead
- The device and app version (Settings → About in the mobile app)
- A screenshot if the issue is visual
Legal entity
Samarkand Industries OÜ · Reg. code 17492007 · Narva mnt 5, 10117 Tallinn, Estonia · European Union. Governed by the laws of the Republic of Estonia. Competent court: Harju Maakohus (Tallinn).